Newsletter

Shipping & Returns

Buying 'Tools and Haberdashery' from West Country Creative

You can place an order through the website at any time, by post or over the phone between 9.00am and 5.00pm, Monday – Friday. If I have a class running, I may not be able to take your call, so please leave your contact details and the nature of your enquiry on the answerphone, and I will call you back.

Within the 'Tools and Haberdashery' section, stock availability is shown against each item. Please be aware that it is possible for several people to browse items concurrently. Stock availability is updated every time an order is received. If two people should order the same goods at the same time, orders will be processed in the sequence in which they are received by the website.

Payment methods
I accept payment by debit or credit card, UK cheque, postal order or Paypal. If you pay by cheque or postal order, your order will be sent when the payment has reached our account. Cheques should be made payable to ‘West Country Creative’.

Prices
Prices are displayed in UK pounds sterling per single item unless otherwise stated. West Country Creative is not registered for VAT.

Secure website ordering
My Payment Service Provider is Paypal who provide online payment processing facilities worldwide and process millions of online payments every day. When you buy through this site, your information is processed in a protected encrypted environment and all transactions are handled in a safe and secure way.

Order confirmation
Once you have confirmed your order, you have entered a legally binding contract with West Country Creative which is subject to UK law. You will receive an automated order confirmation by email, which notifies you that our system has received your purchase. Please keep a copy for your records. If anything appears to be amiss, please let me know immediately. If you have booked on to a course, you will also receive a course information sheet. This, not your order, is confirmation that you have a place.

Delivery
As long as the goods you have ordered are in stock, I guarantee to despatch your items within 2 working days, and will endeavour to send them out on the day your order is received. Orders received on a Saturday or Sunday will be sent out by 5.00pm on the following Tuesday. Orders are sent out by First Class Royal Mail. Delivery usually takes 1-2 days.

Cancelling your order
In accordance with UK Distance Selling Regulations 2000, you have 7 working days from the day you receive the goods, in which to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your order. I am obliged to refund payments in full within 30 days of the order being cancelled. If you wish to cancel, please log in to your account and submit a return request or write to us at the address at the bottom of this page. Please be aware that I can only refund or exchange goods which are unused and returned in an as sold, resalable condition.

If you wish to return goods, you are required to repackage them securely and are responsible for the cost of returning them to me. I will refund the cost of the goods in full but am unable to refund return carriage costs. If you cancel your order and I do not receive goods back from you, I will arrange to collect the items from you at your cost.

I am unable to accept liability for goods lost or damaged during transit. Please ensure you pack any items carefully and protect them to avoid damage in the post. I recommend that you return goods by recorded delivery, registered post, or by courier, as I cannot be held responsible for lost parcels. Proof of postage will not be accepted as proof of delivery. Please include your name, address and a copy of your purchase receipt with your return.

Faulty Goods
If you find your goods to be faulty, please send them back within seven days. I will replace or refund the item, together with any postal charges.

Returns
If you are not satisfied with any product that you buy from me, you may return it within 14 days from date of purchase for a refund or an exchange (where an exchange is possible). All returns must be unused and returned in an as sold, resalable condition. The product must be in its original packaging. An item for refund or exchange will require an additional postal charge. When returning an item for exchange or refund, I will reimburse these costs. Please send your item to the address below, enclosing your original proof of purchase. I recommend that returned items are sent using a recorded postal service. This does not affect your statutory rights.

Refunds
If you paid by credit or debit card through this website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation.

These terms do not affect your statutory rights.

 

Jo Hunter, West Country Creative, Plowden Park, Newton Down, Lifton, Devon PL16 0AS

email: jo@westcountrycreative.co.uk         Telephone: 01566 784713